Some programs need course correction. Others need someone to take hold of them. Recovery is for the second kind: programs that are slipping or stalled, where confidence has broken down between executives, teams, and vendors, and incremental adjustment has stopped working.
When this fits
- The program has missed milestones, and the recovery plan has itself slipped.
- Governance has stopped producing decisions, or decisions are made and then revisited.
- Executive confidence in the program, or in its reporting, has broken down.
- Vendor and client teams have moved from collaboration to defending positions.
What we do
- Take operational hold of the program and establish a single, credible view of its state.
- Re-baseline scope and schedule to something the organization can actually deliver.
- Restore governance cadence and clear the decisions that have been blocking progress.
- Match people to the work they are suited to. Recovery often calls for different strengths than steady-state delivery.
- Rebuild confidence with executives and vendors through reporting that stays accurate when the news is bad.
What you receive
A stabilized program with a defensible plan, and a handover point where your team resumes control.
Timeline
Deliver phase. Runs alongside the implementation, which typically spans six months to two years.
Often followed by
Interim & Transformation Leadership, where the program needs sustained senior leadership after it has been stabilized.
Questions
Do you replace the existing team?
Rarely. Most troubled programs are not short of capable people. They are short of structure, clear ownership, and decisions. We put those in place and match people to the work that suits them. Where changes to the team are needed, we recommend them; the decision is yours.
How do you know when the program is stable?
When decisions are being made on time, the plan holds from one reporting cycle to the next, and the status report can be believed. At that point we hand control back to your team.
All engagements